Please visit our support portal to contact us and we will do our absolute best to resolve any issues you may be having.
Android and IOS (iPhone/iPad/iPod). Some older Android devices may not work.
You can stream it as many times as you wish.
The playback quality varies based on the speed of your connection, ranging from low res standard def all the way to full 1080p HD. 1080p typically requires a connection with download speeds of at least 6-10mbps. Since your connection speed will vary during playback we can't guarantee a certain playback quality without interruptions. If your internet connection is too slow for full 1080p streaming consider just downloading the full HD file.
Make sure you have the latest version of Flash installed http://get.adobe.com/flashplayer/
The downloads are available in MP4 (H.264/AAC), we provide 480p (ideal for mobile devices) and 1080p.
No, they are proudly DRM-free.
Creating a new password is the same as if you would have forgot it, you'll only need to remember the email address associated that was associated with your Facebook or Google account at the time of creation and in the case of Twitter the email address you provided when you logged in via Twitter the first time. If you are unsure of what email address you used, it can be viewed in the top-right corner of the screen any time you are logged in. Adding a password to your account does not affect your ability to continue using social logins. Keep in mind that you will only be able to access the forgot password page, if you are signed-out.
Due to the nature of the service we can not issue refunds or credits, please make sure you understand what you are purchasing and read the terms and conditions carefully.
Currently we support Visa, MasterCard, American Express, Discover, JCB, and Diners Club cards.
Yes, your card's issuing bank will covert the amount to your local currency using their exchange rates.
It should have the text "TVNWEATHER.COM" in the description, however while the charge is in a pending state it may display in your online acount as STRIPE.COM.
Your card actually isn't stored with TVNweather nor is it even transmitted through our servers and no personal have access to your card. Your card information is stored with Stripe who is a PCI/DSS Level 1 Service Provider, the highest level of compliance. We only store the last four digits, card type, and expiration date for display in our application.